Cancellation Options
We understand that plans can change. At MyFirstStay, we offer flexible cancellation options to suit your needs. Please review the details below to understand your choices and any applicable policies.
Cancellation Options
We understand that plans can change. At MyFirstStay, we offer flexible cancellation options to suit your needs. Please review the details below to understand your choices and any applicable policies.
1. Free Cancellation Period
- Cancel your booking within 24 hours of confirmation for a full refund.
- No cancellation fees apply during this period.
2. Standard Cancellation
- Cancel up to 7 days before your check-in date for a partial refund (minus service fees).
- Cancellations made less than 7 days before check-in may incur additional charges.
3. Special Circumstances
- In case of emergencies or extenuating circumstances (such as medical emergencies, travel restrictions, or natural disasters), please contact our support team for assistance. We review these cases individually.
4. How to Cancel
- Log in to your MyFirstStay account and go to your bookings.
- Select the booking you wish to cancel and follow the cancellation instructions.
- If you need help, visit our Help Centre or contact us.
For full details, please review our Terms & Conditions.
Last updated: 11 Aug 2025
Last updated: 11 Aug 2025